Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

Welcome to Dions ("Company," "we," "our," or "us"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions, governing your access to and use of the website located at pizzasdions.digital (the "Website") and all related services, content, features, and functionality offered by Dions (collectively, the "Services").

By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website following the posting of any modifications to these Terms will constitute your acceptance of those modifications.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" shall refer to that entity. If you do not have such authority or do not agree to these Terms, you must not use the Services.

You must be at least 18 years of age to use our Services, create an account, or place an order. By using our Website, you represent and warrant that you are at least 18 years old. If you are between the ages of 13 and 17, you may only use our Website with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 13.

2. Description of Services

Dions is a food service company operating in the United States. Through our Website, pizzasdions.digital, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverage items, including but not limited to pizzas, appetizers, sides, desserts, and drinks.
• Delivery Services: We offer delivery of food orders to eligible addresses within our designated delivery zones, subject to availability and geographic limitations.
• Pickup / Carryout Services: Customers may place orders online and pick them up at our physical location(s).
• Catering and Special Orders: We may offer catering options for events and special occasions, subject to advance notice and separate arrangements.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, loyalty reward programs, or special offers to our customers.
• Informational Content: Our Website provides menus, nutritional information (where available), pricing, hours of operation, and other relevant content.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services. Availability of menu items, promotions, and delivery zones may vary based on location, time, and operational capacity.

3. User Accounts and Registration

To access certain features of our Website, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account, refuse service, or cancel orders at our sole discretion if we believe you have violated these Terms or engaged in any fraudulent, abusive, or unlawful activity. You may not transfer or assign your account to any other person or entity without our prior written consent.

4. Ordering, Payment Terms, and Pricing

4.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items selected at the prices listed. We reserve the right to accept or reject any order at our discretion. You will receive an order confirmation via email or SMS when your order is accepted. This confirmation constitutes our acceptance of your offer and creates a binding contract between you and Dions.

All orders are subject to availability. In the event that an item you have ordered is unavailable, we will notify you as soon as reasonably practicable and offer you a suitable alternative or a full refund for the unavailable item.

4.2 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you submit your order. Additional fees may apply, including but not limited to:

• Delivery fees, which vary based on distance, order value, and applicable promotions.
• Service charges or processing fees.
• Sales tax as required by applicable federal, state, and local laws.

4.3 Payment Methods

We accept payment through various methods as indicated on our Website at the time of checkout, which may include major credit cards (Visa, MasterCard, American Express, Discover), debit cards, digital wallets, and other payment methods as made available. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total amount of your order, including all applicable fees and taxes, to that payment method.

4.4 Refunds and Cancellations

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you wish to cancel an order, please contact us immediately at [email protected]. Refunds will be considered on a case-by-case basis and at our sole discretion. In instances where we are unable to fulfill an order due to reasons within our control, we will provide a full refund to the original payment method. Refunds may take 5 to 10 business days to appear on your statement, depending on your financial institution.

5. User Obligations and Prohibited Activities

As a user of our Website and Services, you agree to use the platform solely for lawful purposes and in accordance with these Terms. You represent and warrant that all information you provide to us is truthful, accurate, and complete.

You agree NOT to engage in any of the following prohibited activities:

• Using our Website or Services for any illegal or unauthorized purpose, in violation of any local, state, federal, or international law or regulation, including but not limited to the Federal Trade Commission Act, consumer protection laws, and food safety regulations.
• Attempting to gain unauthorized access to any portion of our Website, server, database, or network connected to the Website.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Transmitting any viruses, malware, spyware, or other harmful, destructive, or disruptive code or programs.
• Scraping, crawling, indexing, or otherwise harvesting any content or data from the Website without our express written consent.
• Using automated means, bots, scripts, or other software to access, interact with, or use the Website in any manner not expressly authorized by these Terms.
• Submitting false, misleading, or fraudulent orders, reviews, or information.
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
• Engaging in any conduct that is abusive, harassing, threatening, defamatory, or otherwise objectionable toward our staff, customers, or affiliates.
• Circumventing, disabling, or interfering with any security-related features of the Website.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or our Services without our express written permission.
• Using our Services to facilitate the purchase, sale, or distribution of any illegal substances or engaging in any fraudulent schemes.
• Violating any applicable laws regarding food ordering, online commerce, consumer rights, or electronic communications.

We reserve the right, in our sole discretion, to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, reporting such conduct to law enforcement authorities and seeking injunctive or other equitable relief.

6. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all text, graphics, logos, images, audio clips, video content, digital downloads, data compilations, software, icons, page layout, and the selection and arrangement thereof — are the exclusive property of Dions or its content suppliers and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

The Dions name, logo, trade names, and all related marks, product names, and service names are trademarks or registered trademarks of Dions or its affiliates. All other trademarks, service marks, and logos used on the Website are the property of their respective owners. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name without the prior written consent of the respective owner.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with the Services. This license does not include the right to:

• Modify or copy the materials on the Website.
• Use the materials for any commercial purpose or for any public display, whether commercial or non-commercial.
• Attempt to decompile or reverse engineer any software contained on the Website.
• Remove any copyright or other proprietary notations from the materials.
• Transfer the materials to another person or "mirror" the materials on any other server.

Any unauthorized use of our intellectual property may result in civil and criminal penalties under applicable United States law, including the Digital Millennium Copyright Act (DMCA) and relevant trademark statutes.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement and your contact information, and we will investigate the matter promptly.

7. Food Safety, Allergen Information, and Nutritional Disclaimers

We take food safety seriously and comply with all applicable federal, state, and local food safety regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and local health departments.

However, you acknowledge and agree that:

• Our food products are prepared in a kitchen where common allergens — including but not limited to gluten, dairy, eggs, nuts, soy, shellfish, and peanuts — may be present.
• While we make every effort to accurately describe our menu items, we cannot guarantee that any item is completely free from cross-contamination with allergens.
• Nutritional information provided on our Website is approximate and may vary based on ingredient substitutions, preparation methods, and portion sizes.
• It is your responsibility to inform us of any food allergies or dietary restrictions at the time of ordering. We are not liable for any adverse reactions resulting from a failure to disclose such information.

If you have severe food allergies or specific dietary requirements, we strongly encourage you to contact us directly at [email protected] before placing an order to discuss your needs.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Dions. We provide these links solely as a convenience to our users and have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse, recommend, or make any representations about the products, services, or information found on those third-party websites.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage, loss, or harm caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available through any third-party website or service. We encourage you to read the terms and conditions and privacy policy of every third-party website you visit.

9. Disclaimers — "As-Is" Basis

We expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
• Any warranty that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Any warranty regarding the accuracy, reliability, completeness, or timeliness of any content, information, or materials provided on or through the Website.
• Any warranty that defects or errors will be corrected or that the Website or its servers are free of viruses or other harmful components.

We do not warrant or make any representations regarding the use or the results of the use of the materials on our Website in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire risk as to the quality and performance of the Website and the accuracy of information provided therein.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

10. Limitation of Liability

Without limiting the foregoing, our total cumulative liability to you for any claim arising out of or relating to these Terms or our Services, whether based in contract, tort, strict liability, or any other legal theory, shall not exceed the greater of: (a) the total amount paid by you to Dions in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00).

The limitations of liability set forth in this section reflect a fair allocation of risk between you and Dions and are a fundamental element of the basis of the bargain between the parties. These limitations shall apply regardless of the failure of any essential purpose of any limited remedy.

Some states do not allow the limitation of liability for certain types of damages, so some or all of the limitations above may not apply to you. In such states, our liability shall be limited to the greatest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or Services, including but not limited to any content you submit, post, transmit, or make available through the Website.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your infringement of any intellectual property or other rights of any third party.
• Any misrepresentation or breach of warranty made by you in connection with your use of the Services.
• Any negligent, reckless, or willful misconduct on your part.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims. You agree not to settle any such claim without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is hereby incorporated by reference into these Terms. Our Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Website and Services. We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), to the extent applicable, and the Federal Trade Commission Act and FTC regulations governing online privacy and consumer protection.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. We encourage you to review our Privacy Policy carefully. Any questions about our privacy practices should be directed to [email protected].

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to these Terms, their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Dions is registered and operates, without regard to any choice of law or conflict of law rules or provisions that would cause the application of the laws of any other jurisdiction.

Any legal action or proceeding arising under or related to these Terms that is not subject to the arbitration provisions set forth below shall be brought exclusively in the federal or state courts located within the United States having jurisdiction over matters arising from the operations of Dions. You hereby irrevocably consent to the personal jurisdiction of, and venue in, such courts and waive any objection to such jurisdiction or venue.

These Terms shall also be subject to applicable federal laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) concerning unfair or deceptive acts and practices, and other applicable federal statutes governing electronic commerce and consumer protection.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services by contacting us informally at [email protected]. We will use good-faith efforts to resolve any such dispute within thirty (30) calendar days of receiving your notice. If the dispute is not resolved within that period, either party may pursue the formal dispute resolution procedures set forth below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, and except as otherwise specified herein, you and Dions agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website or Services, or any products purchased through our Website shall be resolved by binding individual arbitration conducted by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules, rather than in a court of law. The arbitration shall be conducted in the English language.

The arbitrator shall have authority to grant any remedy or relief that would be available in court. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

15. Term and Termination

These Terms shall remain in full force and effect while you use our Website or Services. We reserve the right, in our sole discretion and at any time, to:

• Terminate or suspend your access to all or any part of the Website and Services, with or without cause, with or without notice, effective immediately.
• Delete your account and all related information and files associated with your account.
• Bar any further access to the Website or Services.

Grounds for termination may include, but are not limited to, violations of these Terms, fraudulent activity, abusive behavior toward our staff or customers, non-payment, or any other conduct we determine, in our sole discretion, to be harmful to Dions, other users, or third parties.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for orders placed prior to termination.

Upon termination of your account or these Terms for any reason, the following provisions shall survive and continue in full force: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and all other provisions that by their nature should survive termination.

16. Changes to Terms of Service

We reserve the right to modify, update, revise, or replace these Terms of Service at any time, at our sole discretion. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Terms on our Website at pizzasdions.digital.
• In the case of material changes, provide notice via email to the address associated with your account or through a prominent notice on our Website.

Your continued use of the Website or Services following the posting of any revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using our Website and Services immediately and, if applicable, close your account.

It is your responsibility to periodically review these Terms to stay informed of any updates. We encourage you to check this page regularly.

17. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, reflecting the original intent of the parties to the greatest extent possible.

The failure of Dions to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any right or provision of these Terms by Dions shall only be effective if made in writing and signed by an authorized representative of Dions.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Dions on the Website, constitute the entire agreement between you and Dions concerning the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Dions relating to such subject matter. No other statements, representations, warranties, or agreements, whether written or oral, shall be deemed to modify or supersede these Terms unless made in writing and duly executed by authorized representatives of both parties.

19. Force Majeure

Dions shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, governmental actions, labor disputes, strikes, power outages, internet outages, supply chain disruptions, or any other event beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will make reasonable efforts to resume performance as soon as practicable and will notify you of any significant delays or service interruptions.

20. Electronic Communications

By using our Website and Services, you consent to receive electronic communications from Dions, including but not limited to order confirmations, receipts, promotional offers, newsletters, and operational notices. These communications may be sent via email, SMS/text message, or through notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving promotional emails by following the unsubscribe instructions contained in any promotional email we send, or by contacting us at [email protected]. Please note that even if you opt out of receiving promotional communications, we may still send you transactional or operational messages related to your account or orders.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please contact us using the information below:

We strive to respond to all inquiries within 3 to 5 business days. For urgent matters related to food safety or order issues, please mark your communication as urgent and we will prioritize your inquiry accordingly.